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FAQ

Wheelhouse Studios Frequently Asked Questions

Answers to some of the most common questions we get at Wheelhouse.

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Can children use Wheelhouse?

Wheelhouse Studios is a lifelong education program designed for adult learners and cannot accommodate individuals under the age of 18 due to liability reasons and State of Wisconsin Mandatory Reporter of Child Abuse guidelines. There are no exceptions to this policy. Thank you for your understanding.

Where can I park?

For most courses there is public parking within two blocks of your meeting place. Visit the Union's parking page for more information.

Can I bring in my own materials to use in Wheelhouse Studios?

Wheelhouse studio users are not permitted to bring in their own materials, as this poses a compatibility and safety risk. We stock a large variety of studio art materials for purchase and we require purchase of clay from Wheelhouse Studios when using the ceramics area. We apologize for any inconvenience this may cause.

Excluding ceramic materials, some exceptions may apply with prior approval. Please email wheelhouse@union.wisc.edu with inquiries.

Why am I required to purchase my clay from Wheelhouse Studios?

To insure both firing compatibility and glazing compatibility all users of the ceramics studio are required to purchase and use clay sourced at Wheelhouse Studios. The success of all users in their ceramic art is our ultimate goal. Mixing clay bodies within a single kiln can result in explosions (ruining everyone’s works). Our glazes are formulated and tested to work well with the clay bodies that we offer for sale.

Can I enroll a guest?

Any eligible person list may register one additional person in the same course, as their guest, at the same per-person rate as their eligibility allows.

Can I enroll in a course that has already started?

Yes, we do accept registrations for courses that have already started, provided there is still space available in the class. Fees are not prorated for late registrations, however.

NOTE: If you are looking for a course that has already started you need to change the search setting

Why do I need to set up an account to register?

Setting up an account allows you to more easily register in the future, access a complete record of your previous registrations, and print a personal schedule. Wheelhouse Studios will not share or sell your information to anyone out side of the program.

Can I request a refund?

A full refund of class fees can be issued if we cancel a course. If you elect to drop or transfer, we must receive notice at least three full business days prior to the start date. A $5.00 service fee is assessed for any refund request. Refund requests need to be called or emailed to the office as refunds cannot be processed via the website. No refunds issued for inability to attend published rain dates. Receipts will not be mailed for credit card refunds, please consult your monthly card statement for confirmation.

Your satisfaction is important to us. If you are dissatisfied with your class, please let us know. Depending on the situation we can issue a refund or transfer to another course.

What is the policy on weather cancellations?

Courses Meeting Outdoors - Most classes have a scheduled "rain date" or are scheduled to meet rain or shine. This information should be included in the course description and/or on your Course Confirmation Notice. Assume your class is running unless you hear from your Instructor or our office. There are no refunds for inability to attend scheduled rain dates or you assuming a class is not running when it in fact did. 

Major Storm Cancellations - All Wheelhouse classes are canceled if UW-Madison cancels classes. The University rarely does this. Individual courses may cancel at the Instructor's request even if the UW remains open. Should this happen we attempt to reach all participants for any canceled class. We will also update our voice mail (Main phone line at (608) 262-3156 with cancellations.

Can I teach a class?

The first step is to complete our Application and Course Proposal Form. This is available on the Instructors area of this site. We can also mail or email you these forms. Call our office at (608) 262-3156 to have any questions you may have answered and/or to request that the  forms be sent to you.