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FAQ

Wheelhouse Studios Frequently Asked Questions
We’ve compiled some of the most common questions and answers we receive here at Wheelhouse. If there’s a question not on here, please feel free to contact us and we'll be happy to help.

Why do I need to set up an account to register?

Setting up an account allows you to more easily register in the future, access a complete record of your previous registrations, and print a personal schedule. Wheelhouse Studios will not share or sell your information to anyone out side of the program.

What if I am not satisfied with my Wheelhouse Studios Class?

Your satisfaction is important to us. If you are dissatisfied with your class, let us know. Depending on the situation we can issue a refund or give you credit to be used towards any other course(s) in the future. Phone requests are also possible.

Who can take classes?

Wheelhouse Studios Classes are open to anyone over the age of 18. The listed course fee ("Standard Charge") does not include UW Student or Wisconsin Union Member discounts. Students and Wisconsin Union Members receive $10 discount o n each registration. Have Student ID or Union Member number available when registering. Union Membership is open to anyone. Students registered in the Spring semester or who will be registered in the Fall semester are eligible as students for Summer Classes.

How much is Union Membership?

Annual Memberships cost $50. Your membership year starts from the date of purchase. You can purchase an Annual Membership online at the Wisconsin Union web site or call the Union Membership Office at (608) 262-2263. There are also Life and Student Life Memberships available. Become a member today.

How can I find a course quickly?

The quickest way to find an individual course title is to use the "Search" function within the registration site. This function is located at left, top of the course listing page/display. To get a more extensive list of filters when searching for a course click  on the “Show More Options” link.

Why can't I see the listing for a course that has already started?

Our course listing is set to search for courses that start in the future. You can reset this default setting under  the "Search – Show More Options” at the top left of the course listing page. We accept registrations for courses after they have started, however we do not prorate the course fee for missed class sessions.

Can I enroll a guest?

Any eligible person list may register one additional person in the same course, as their guest, at the same per-person rate as their eligibility allows.

Can I enroll in a course that has already started?

We do accept registrations in courses that have already started providing there is still space in the class. Fee a re not prorated for late registrations.

NOTE: The default search on our web site is for courses starting in the future. If you are looking for a course that has already started you need to change this default setting, located in the "Select" window at the top right of the  course listing display. 

Where will my class be located?

Class locations are listed on your course Confirmation Notice, including directions for determining exact location if necessary. For classes in Memorial Union (800 Langdon St.), Union South (1308 W Dayton St.) or a "Campus Classroom" location, check the "Today in the Union" listing (TITU), posted on the Union’s web site. You may also call our office at (608) 262-3156 if you need any assistance.

Most courses meet in either of the two Union buildings or in classroom space on campus. Courses meeting off campus  generally say so in the online course description. Unless specifically stated that transportation is provided, you are responsible for your own transportation to off-campus course locations.

Where can I park?

For most courses there is public parking within two blocks of your meeting place. There is a parking map available on our homepage. Call us at (608) 262-3156 if you have questions about parking for a specific location or more information.

Can I request a refund?

A full refund of class fees can be issued if we cancel a course. If you elect to drop a course we must receive notice at least three full business days prior to the starting date. A $5.00 Service Fee is assessed for any refund request. Refund requests need to be called or emailed to the office. Refunds cannot be processed via the website. No refunds for inability to attend published rain dates. Refund of Union Membership fees requires return of Membership Card and must be coordinated through the Membership Office. Note that receipts will not be mailed for credit card refunds. Please consult your monthly card statement for confirmation of refund.

Can I transfer to another course?

Transfers are possible up to three business days prior to the starting date of the second meeting of any course. One-session and individual lesson courses require notice three business days prior to class start date.

What is a Credit Voucher?

Instead or a refund or transfer you can have your class fees put on account for future class registrations. The credit can be applied to future registrations including web registrations. Credits are possible up to three full business days prior to the second meeting of any course. No Credits issued after second class session. One-session and individual lesson classes require minimum of three business days’ notice prior to class start date. Credits are good for any classregistration in the future and can be transferred to another eligible person. Credits cannot be processed via the web site.

Can children attend courses?

Wheelhouse Studios is a lifelong education program designed for adult learners. Participants must be 18 years old to enroll in a course. For liability reasons and State of Wisconsin Mandatory Reporter of Child Abuse guidelines, there are no exceptions to this policy. Thank you for your understanding.

What if I have a disability?

If you need accommodations please let us know at time of registration or call (608) 265-6788 (TTY).

What is the policy on weather cancellations?

Courses Meeting Outdoors - Most classes have a scheduled "rain date" or are scheduled to meet rain or shine. This information should be included in the course description and/or on your Course Confirmation Notice. Assume your class is running unless you hear from your Instructor or our office. There are no refunds for inability to attend scheduled rain dates or you assuming a class is not running when it in fact did. 

Major Storm Cancellations - All Wheelhouse classes are canceled if UW-Madison cancels classes. The University rarely does this. Individual courses may cancel at the Instructor's request even if the UW remains open. Should this happen we attempt to reach all participants for any canceled class. We will also update our voice mail (Main phone line at (608) 262-3156 with cancellations.

Can I teach a class?

The first step is to complete our Application and Course Proposal Form. This is available on the Instructors area of this site. We can also mail or email you these forms. Call our office at (608) 262-3156 to have any questions you may have answered and/or to request that the  forms be sent to you.

Does Wheelhouse Studios offer open studio hours?

Yes. Open studio hours exist in any studio that is not otherwise booked with a course or special event.  You can see when specific studios are booked by referencing our online calendar. Contact us at (608) 262-3156 for current open hours.

What are the prices for open studio hours?

Access for UW-Madison Students is free. Community members can purchase daily, weekly, monthly or annual access passes. Union Members received a $10/month discount off the monthly access pass. For current access pass rates please review the Open Studios section of this site or contact us at (608) 262-3156.

Can I reserve a studio for my own group or for a party?

Yes, Wheelhouse Studios facilities are available for private group use. You can schedule simple use of the studio and its tools or you can arrange for a facilitated event including supplies and facilitation/instruction. Food and catering can be arranged but must be done through the Wisconsin Union – outside food is not allowed.

Contact us about your event

 

Why is there not a woodshop or traditional darkroom at Wheelhouse Studios?

Space available and cost were the primary considerations in the decision to not include a woodshop or a traditional (wet) darkroom in the Wheelhouse Studios facilities. Additional contributing factors included needed ventilation, risk management, maintenance costs and demand.

Can I bring in my own materials to use in Wheelhouse Studios?

Except for the ceramics studio, yes you can bring in your own materials for use in Wheelhouse Studios. We require purchase of clay from Wheelhouse Studios when using the ceramics area. We highly recommend that you check with us about any compatibility concerns before bringing in and/or purchasing materials for use in Wheelhouse Studios. All supplies and materials available for purchase at Wheelhouse Studios are compatible with studio equipment and policies.

Why am I required to purchase my clay from Wheelhouse Studios?

To insure both firing compatibility and glazing compatibility all users of the ceramics studio are required to purchase and use clay sourced at Wheelhouse Studios. The success of all users in their ceramic art is our ultimate goal. Mixing clay bodies within a single kiln can result in explosions (ruining everyone’s works). Our glazes are formulated and tested to work well with the clay bodies that we offer for sale.

How does Wisconsin's Concealed Carry Law affect Wheelhouse Studios and course offerings?

Weapons are banned from all Wisconsin Union facilities, programs and field trips, including those weapons allowed under the State of Wisconsin concealed carry laws, to the extent the law allows.