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Wisconsin Union Theater FAQ

Frequently Asked Questions

  • We will provide the option to receive a refund for the cost of your tickets if an event is postponed or canceled due to COVID-19. In some instances, we may provide a deadline for a refund request. Service fees charged by transaction services with which we work, such as credit card companies, are not refunded to us and are, therefore, not available to be refunded to patrons. We appreciate your understanding. 

    • All full-time custodial team members have received training regarding pathogen cleaning, including how to correctly sanitize and clean potential biohazards. The cleaning protocols for Memorial Union and Union South include daily cleaning of high-touch areas, such as doors and sinks.
    • We, together with our facilities team, have developed thorough cleaning practices for theater spaces, including backstage, dressing rooms, restrooms and our stages, and are investing in ultraviolet cleaning equipment that can quickly and effectively sanitize large spaces.
    • We will keep at least 10 feet of empty space between performers and audiences by keeping the first two rows of our theaters empty.
    • If seats are available, audience members can sit in seats other than where they are assigned to create more distance between them and other audience members.
    • The UW-Madison community is reported to be 95 percent vaccinated as of January 2022.

    We will continue to monitor and follow campus health and safety guidelines. Guidelines are subject to change. For the most up-to-date campus COVID-19 health and safety guidelines, visit covidresponse.wisc.edu/campus-operations.

  • Tickets are available for purchase on the Campus Arts Ticketing website artsticketing.wisc.edu and at the Memorial Union Box Office. If you have questions about Wisconsin Union Theater programming, you can reach us at theater@union.wisc.edu. If you have questions about ticket purchases or refunds or would like to purchase tickets, please contact the Campus Arts Ticketing Office at boxoffice@union.wisc.edu or 608-265-ARTS (2787).

  • Concert Series subscriptions are available for purchase now until Sept. 23 here. Single tickets sales will open in August 2022. We appreciate our patrons continued support through ticket purchases and donations. For information about upcoming events, including how to purchase tickets, click here. To donate to support our efforts to provide arts experiences, click here.

  • Campus Arts Ticketing is available for event ticket services by phone at (608) 265-2787 or online at artsticketing.wisc.edu. If you have questions about tickets or refunds please email boxoffice@union.wisc.edu. The Memorial Union Box Office is also open (with the exception of scheduled breaks). For current Box Office hours, visit https://union.wisc.edu/visit/wisconsin-union-theater/theater-tickets/

  • For the most up-to-date list of upcoming Wisconsin Union Theater events, visit uniontheater.wisc.edu. Want to be one of the first to learn of new events? Follow us on Facebook, Instagram and Twitter, and subscribe to our newsletter.

  • Both Shannon Hall and Play Circle have ADA-accessible seating. Shannon Hall has ADA-accessible seats with companion seats available in the orchestra section, and the Play Circle has ADA-accessible seats at floor level, also with companion seats available.

    Please note: Seats in the orchestra section of Shannon Hall are accessible without stairs. Seats in the mezzanine and balcony require the use of some stairs for access.

    For questions regarding ADA-accessible seating, please contact our Box Office at (608) 265-2787 or boxoffice@union.wisc.edu.

    Memorial Union is an accessible building with multiple accessible entrances, including on North Park Street by Shannon Hall. There are parking spaces for people with Disabled Parking Identification hang tags in nearby Helen C White Garage (Lot 6) at 600 N. Park Street. Additional parking info can be found at the Transportation Service’s Website.

  • Yes, Memorial Union has both ADA-accessible and single-occupancy restrooms.

    Shannon Hall performances: There are two single-occupancy, ADA accessible restrooms to the right and left of Shannon Hall. There is an additional, small single-occupancy restroom located in the hallway between Shannon Hall and the box office.

    Play Circle Performances: Outside of the Play Circle’s entrance to the left, there is a women’s restroom with an ADA-accessible stall. Down the hall from the Play Circle, past the Main Lounge and Main Gallery, there is a women’s and a men’s restroom, both equipped with an ADA-accessible stall.

  • Yes, the Wisconsin Union Theater offers assistive listening devices (ALDs) for our shows. We have two types available: an earpiece or an induction loop (for use with a T-coil enabled hearing aid). There is no need to request an ALD in advance. The Theater House Manager can assist upon arrival. Please be prepared to provide an ID to check out an ALD, which we will hold until the device is returned.

    If you need or a companion needs an American Sign Language (ASL) interpreter, we are happy to assist. Please complete our Request Disability Accommodation form at least two (2) weeks in advance of the show, and we will arrange for an ASL interpreter. Our box office, Campus Arts Ticketing, will also provide assistance in booking seating to see interpretation services clearly. ASL interpretation services are available for virtual events as well.

     

  • There are multiple ways patrons can help ensure the future of Wisconsin Union Theater’s mission of presenting high-quality performing arts, including making a gift to the Theater Director's Fund, which can help support a broad range of priorities, such as high quality and diverse performances, subsidized student tickets, and equipment upgrades. You can also give to the André De Shields Fund, which helps fund performances by under-represented artists in the Wisconsin Union Theater’s season. You can also purchase tickets to upcoming Wisconsin Union Theater events here
  • Those interested in staying up-to-date on Wisconsin Union Theater news and potential programming changes can follow the Wisconsin Union Theater on Facebook, Instagram and Twitter and subscribe to the Theater newsletter. Information about these resources is available at uniontheater.wisc.edu.

  • If you have questions about Theater programming, you can reach us at theater@union.wisc.edu. If you have questions about ticket purchases, please contact the Campus Arts Ticketing Office at boxoffice@union.wisc.edu. For other Wisconsin Union-related questions, please email union@union.wisc.edu.

Contact Us!

Still have questions? Contact the Box Office at boxoffice@union.wisc.edu.

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