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Guest Information Guide

Welcome to the Wisconsin Union Hotel. On behalf of the staff and management of our hotel, we wish you an enjoyable visit and a memorable stay. We are happy to offer you our best hospitality and delighted you have chosen the Wisconsin Union Hotel & Club Suites.

The Wisconsin Union Hotel provides personalized services and customized amenities to cater to each guest’s business or leisure needs. Our boutique hotel features state-of-the-art accommodations and a prime location for every occasion that will bring you to the heart of Madison. We strive to reduce our environmental footprint through our numerous eco-friendly initiatives and options to make your stay enjoyable and guilt-free.

Our staff is dedicated to providing you with unparalleled service. We are devoted to meeting your needs and exceeding your expectations.

Again, thank you for staying with us and we look forward to being of service.

If you need assistance during your stay, simply press 0 on the phone in your room to reach the front desk attendant.

While You're Here

Check-out:

Check-out time is 11:00 a.m. If you would like to check out later, please contact the Front Desk; arrangements may be made based on availability. 

Housekeeping:

Stay-over service is provided by request only between 8 AM and 2 PM, and only when guests are not in the room. Please hang the “Service Please” sign on the outside of your door handle. If this sign is not displayed the room will not be made up.  

We are happy to bring additional towels & toiletries to your room by request.

Additional Services & Amenities:

  • You will need to create a guest login for UWNET

    • Select UWNet WiFi
    • Create a guest account
    • Provide your name and email address
    • Accept terms of use
    • Click “Create Guest Account”

    Learn more here. For additional assistance contact the Front Desk.

  • The fitness center in Union South is open from 6:30 AM to 9 PM, and is located on the 5th floor (room 531).

    In addition, day passes to UW-Madison's fitness centers, Bakke Recreation & Wellbeing Center and Nicholas Recreation Center, are available for purchase in person or at recwell.wisc.edu.

  • Each reservation includes one parking permit, excluding those booked at the state or government rate. Guests with vehicles will receive their parking pass upon check-in. Additional passes can be purchased, subject to availability, at a rate of $18 per day. Please note that on special event days—such as Badger football games or commencement—additional parking passes are available for $25 per day.

  • Badger Market is a gift shop/convenience store located on the 1st floor of both Union South and Memorial Union. It is open daily and carries a variety of Union and Badger apparel, sandwiches, snacks, microwavable items, and convenience items.

  • We provide individually packaged amenity items and are happy to deliver them at any time outside your door. They include:

    • Toothbrush
    • Toothpaste
    • Comb
    • Razor
    • Shaving Cream
    • Vanity Kit including:
      • Nail File
      • Q-Tips
      • Cotton Balls
    • Shower Caps
    • Sewing Kits
    • Deodorant

  • Click here to view the TV guide.

  • Our Staff can assist with small printing jobs free of charge. Please email hotel@wisc.edu and attach what you need printed.

  • Rollaway beds and cribs may be provided on request, depending on if the room dimensions permit. These may be requested by contacting the Front Desk or when making future reservations. If a rollaway is requested, there will be an additional charge of $15/night.

  • Ice and vending machines are available at Union South on the 4th and 5th floors near rooms 434 and 534. Ice machines are available in the Club Suites lobby at Memorial Union.

Madison Area Dining, Events, Activities, Airlines & Transportation

Telephone Information

  • An alarm clock radio is located on the nightstand in your room; additionally, wake-up calls may be requested through the Front Desk.

  • Use the chart below to input the dialing information. 

    Room to Room Touch 7 + Room Number
    Local Calls
    Complimentary
    		 Touch 8 + Number
    Long Distance Calls
    Calls are billed at $2, plus $1 per minute
    plus a 50% Hotel Surcharge and applicable taxes.
    		 Touch 8 + 1 + area code + number
    Directory Assistance
    Charge of $1 is applied
    		 Touch 8 + 411
    Toll-free Calls
    (800, 888 and 877 Calls)
    Charge of $1 is applied
    		 Touch 8 + 1 + area code + number
    International Calls
    Calls are billed at $2, plus $3 per minute
    plus a 50% Hotel Surcharge and applicable taxes.
    		 Touch 8 + 011 + country code + number
    Operator Assisted Calls
    Calls are billed at AT&T operator-assisted day rates
    plus a 50% Hotel surcharge and applicable taxes
    		 Touch 8 + 0 + area code + number

Fire Procedure

    • Find the fire exits in your corridor, and make sure they are not locked or blocked. Count the doorways and examine other features between your room and the exit so that you can find your way out in an emergency.
    • Learn the layout of your room and know how to unlock your door in the dark.
    • Put your room key close to where you sleep so you can find it easily. You will need the key to get back into your room if smoke or fire blocks your exit.

    If the room door is not hot or there is no smoke in the hall:

    • Check if the hall is clear of smoke. If it is clear, it is probably safe to leave your room. Collect your key, close the door securely behind you and walk to the exit.
    • Walk down to the ground level holding onto the handrail to protect yourself from being knocked down by someone in a panic. If you encounter smoke or fire on a lower level, turn around and walk up to cleaner air, go to the roof if it is accessible or use another exit.

    If the room door is hot or there is smoke in the hall:

    • Do not panic. You can stay in your room and still survive a fire.
    • Fill the shower with water for wetting towels, sheets, etc. The shower water might also be needed to cool down the walls. An ice bucket or wastebasket can be used for bailing water.
    • Seal the door from smoke with wet paper towels, cloth towels, tissues, sheets, etc. Cover or block vents, too.
    • In spite of your efforts, if smoke still enters your room, make a tent over your head with a blanket or sheet at a slightly opened window and breathe air that is free of smoke. If the windows do not open, you may have to break one out with a chair or drawer, but only do this as a last resort. If smoke can enter your room from outside the window, do not break or open it. Once you break the window, you will not be able to close it.

    If a fire starts in your room:

    • Evacuate your room immediately. Collect your key and close the door securely.
    • Sound the fire alarm nearest to your room door and notify your neighbors as you leave.

Eco-Friendly Initiatives

The Wisconsin Union Hotel is committed to reducing our impact on the environment; eco-friendly initiatives include:

  • All guest room furniture (headboards, bedside tables, TV console) sourced from a regional manufacturer—Dubois Wood Products—located less than 500 miles from the hotel
  • Individual thermostat control
  • Key-activated, motion-sensing lighting system
  • Water efficient fixtures
  • Shampoo, conditioner and body wash dispensers in bathrooms eliminate the use of bottles
  • Towel and linen reuse program
  • In-room recycling bins
  • Hotel-wide recycling program
  • Healthy high-performance cleaning program using sustainable and EHP Covid-approved cleaning products

Future Initiatives
We continue to work on ways to protect our environment through our products and services. The Wisconsin Union Hotel contributes to the Union South’s goal to maintain a Gold LEED sustainability rating.

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