All cleaning, damage or late fees are assessed and due at the time of equipment return. Renters are responsible for returning gear in a condition that is similar to the time of pick-up.
Late Fees: Weekly rentals are due 7 days after the start of the reservation by close. Weekend rentals are due the Tuesday following the start of the reservation. An additional fee for each piece of equipment for each day late will be charged up to the cost of replacement.
Cleaning Fees: A $15 cleaning fee will be applied at the discretion of office staff if equipment is returned dirty, wet or stained.
Equipment should be returned in reasonable condition, not outside of the normal use of rentals. All damage fees are assessed by the Outdoor UW staff and due at the time of return or shortly after accounting for repair cost and time. Any unpaid charges will be sent to a collections agency.
If equipment is returned in unusable condition or if it is lost or stolen, the full replacement value of the equipment will be charged
Cancellation Policy & Fees: While we want each customer to have the best experience, it is the responsibility of the renter to prepare for poor weather conditions. We will not refund for time lost during an individual rental session. We require at least a 24-hour advance notice for cancellations to receive a refund for rental payment.