All cleaning, damage or late fees are assessed and due at the time of equipment return. Renters are responsible for returning gear in a condition that is similar to the time of pick-up.
Late Fees: Rentals are due by 7pm the following day if taken out Sunday-Thursday. Rentals are due by 2pm the following day if taken out on Friday and Saturday. An extra night will be charged if rentals are not returned on time.
Cleaning Fees: A $15 cleaning fee will be applied if equipment is returned dirty, wet or stained.
- Equipment should be returned in reasonable condition, not outside of the normal use of rentals. All damage fees are assessed by the Outdoor UW staff and due at the time of return or shortly after and will account for repair cost and time. Any unpaid charges will be sent to a collections agency.
- If equipment is returned in unusable condition or if it is lost or stolen, the full replacement value of the equipment will be charged
Cancellation Policy & Fees: While we want each customer to have the best experience, it is the responsibility of the renter to prepare for poor weather conditions. We will not refund for time lost during an individual rental session. We require at least a 24-hour advance notice for group cancellations to receive a credit with Outdoor UW for the deposit.